SHIPPING & RETURNS

SHIPPING POLICY

To ensure your products arrive safely and quickly, we rely on proven logistics partners and transparent processes.

1. Our shipping partner

We ship all orders via DHL by default. This means for you:

Safe transport.
Delivery also available to DHL Packstations and post offices.
Transparent shipment tracking.

2. Shipping costs & delivery times (Germany)

We will process your order immediately upon receipt so that you don't have to wait long.

Shipping costs: For orders under €50.00, we charge a flat shipping fee of €4.90.
Free shipping: We deliver free of charge within Germany for orders over €50.00.
Delivery time: Your package will usually arrive within 1 to 3 working days (Mon-Sat).

3. International shipping (Austria & EU)

We also deliver to Austria and selected EU countries.

Shipping costs to Austria: €7.90
Delivery time: approx. 3–5 working days.

4. Shipment tracking

As soon as your package leaves our warehouse, you will receive a shipping confirmation email including a tracking link. This way you always know exactly where your delivery is.

5. Transport damage

Despite our best efforts, accidents can happen during transport. If your package arrives damaged, please report this to the delivery driver as soon as possible and contact us. We will find a solution for you quickly.

RETURNS & EXCHANGES

We want you to be completely satisfied with our products. However, should something not meet your expectations, you can find all the information about returns here.

1. Important note regarding hygiene (sealing)

Please note that our products are food and dietary supplements. Returns are only accepted for goods that are in their original, sealed packaging. Once the hygiene seal has been removed or damaged after delivery, returns are unfortunately not possible for reasons of health protection and hygiene.

2. Your right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason, provided the goods are unopened and sealed. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

3. Return process

Here's how to process a return quickly and easily:

To register: Please send us a short email to [your email address] with your order number so that we can process the return.
Packaging: Place the unopened items securely in the package (ideally using the original packaging).
Shipping: Send the package to the following address: FloraSan Milzgasse 3 97633 Saal.

4. Return shipping costs

For returns within Germany, we will gladly provide you with a return label upon request.

5. Refund

Once we have received and inspected the return (verification of the seal's integrity), we will refund the purchase price within 14 days to the original payment method used.

6. Complaints regarding defects

Should a product arrive damaged or be delivered incorrectly, return shipping is of course free of charge. In this case, please contact us directly and we will promptly send you a replacement or a return label.